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At bte33, your account data — from your registered mobile number to your Nagad or Rocket wallet details — is handled with clear rules about what we collect, why we collect it, and how long we keep it. Access to this platform and the rights described here depend on your local law and eligible regions.
This policy describes how bte33 collects and processes personal information when you open an account, make a deposit through Nagad or Rocket, browse the lobby, or contact our support team. We collect the information you provide directly — your name, mobile number, and payment wallet identifiers — as well as technical data such as your device type, browser session, and IP address. We use this information to verify your account, process transactions through your chosen local payment rail, and respond to support requests. We do not sell your personal data to third parties. Data shared with payment processors like Nagad and Rocket is limited to what those services require to complete your transaction. We retain account records for as long as your account remains active and for a period afterward as required by applicable rules. You may request a copy of the data we hold about you at any time through our support channel. Availability of this service and the rights described in this policy depend on your local law and the eligible regions in which bte33 operates.
When you deposit or withdraw via Nagad, we share only the transaction reference and amount with Nagad's payment system. We do not store your Nagad PIN or full wallet credentials on our servers.
Rocket transactions are processed through Rocket's own secure gateway. bte33 receives a confirmation reference only. Your Rocket account details remain within Dutch-Bangla Bank's own infrastructure.
Each time you log in from your phone, we record the device type and session timestamp. This helps us flag unusual access patterns and lets you review recent login activity from your account settings page.
We keep your account data while your account is open. After closure, records are held for the period required under applicable rules, then deleted or anonymised in line with our internal retention schedule.
This policy applies specifically to information processed by bte33 when you use our platform. It does not extend to third-party services you reach through links on our site, nor to the internal policies of payment providers like Nagad or Rocket. Understanding the boundary helps you know where to direct questions about your data.
Covers all data collected when you register, log in, or update your account on bte33 — including your mobile number, email address, and any identity verification documents you submit.
Covers payment references and amounts processed through Nagad and Rocket on our platform. Does not cover how those payment providers handle data within their own systems.
Covers session cookies, device identifiers, and browsing behaviour recorded while you use the bte33 lobby, including game history and page navigation within our platform.
Does not cover external sites, apps, or payment gateways you navigate to from bte33. Those services operate under their own privacy terms, which we encourage you to review separately.
You have concrete actions available to you under this policy. You can request a summary of the personal data bte33 holds on your account by contacting our support team through the live chat or email route listed on the site. If any detail — your registered mobile number, name, or linked wallet identifier — is incorrect, you can ask us to correct it and we will update the record after verifying your identity. If you want to close your account and request deletion of your data, you can raise that through the same support channel; we will confirm what can be deleted immediately and what must be retained under applicable rules. For any question about how your data is used, the support team is the right first contact. Availability of these rights depends on your local law and the eligible regions where bte33 operates.
Contact support to request a copy of the personal data held on your bte33 account. We will respond through the same channel you used to make the request.
If your registered name, mobile number, or wallet identifier is wrong, raise a correction request with support. We verify your identity before making any change.
For questions about how a specific piece of your data is used or stored, reach out via live chat or email. Our team will direct your question to the right person.
You can ask us to close your account and delete your data. We will confirm which records are removed immediately and which must be kept under applicable retention rules.
If you have a question about your data, a correction to request, or a concern about how your information is handled, use the contact routes published on the bte33 site. We do not operate undisclosed channels, and we will not ask for your wallet PIN or full payment credentials through any support route.
Open the chat widget on the bte33 site to reach the support team directly. Use this route for urgent data questions or to start a correction request.
Send your data or privacy question to the support email address listed on the Contact page of the bte33 site. Include your registered mobile number so we can locate your account.
Some data — like your display name and linked wallet — can be reviewed directly inside your account settings page after you log in. Check there first before raising a support request.
We apply consistent standards across the four areas that matter most to your account: what data we hold, how long we keep it, who can access it, and how you request changes. These are not aspirational statements — they describe the actual process your data goes through from the moment you register.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. We do not use advertising trackers from third-party ad networks. You can review cookie settings in your browser at any time.
Your bte33 account is protected by password authentication. We record login timestamps and device types so you can spot unfamiliar sessions in your account activity log. Report anything unusual to support immediately.
Active account data is kept while your account is open. After you close your account, we retain only what applicable rules require, then delete or anonymise the rest on a documented schedule.
To update, correct, or delete your data, contact support via live chat or the email address on our Contact page. We verify your identity before processing any change to your account record.
These are the questions we hear most often about how bte33 handles personal information. If your question is not here, reach out through live chat or the support email on our Contact page.
We collect your name, mobile number, and the wallet identifier you use for Nagad or Rocket deposits. We also record your device type and session data each time you log in. We collect only what is needed to run your account and process transactions.
We share only the transaction reference and amount required to complete your payment. We do not pass your full wallet credentials to either provider, and we do not receive or store your Nagad or Rocket PIN at any point.
After closure, we delete or anonymise data that is no longer needed. Records required under applicable rules are kept for the period those rules specify, then removed. We can tell you the specific retention period when you request account closure.
Yes. Contact our support team via live chat or the email address on the Contact page and request a copy of your account data. We will respond through the same channel and verify your identity before sending any records.
Raise a correction request through live chat or support email. Tell us which detail is wrong and what the correct information is. We verify your identity first, then update the record and confirm the change to you.
This policy applies to your use of the bte33 platform. Whether you can access the platform and exercise the rights described here depends on your local law and the eligible regions in which bte33 operates. Check the terms on the site for region-specific details.